We pride ourselves on aiming for 100% customer satisfaction, however on the rare occasion that there is a product fault or we have mistakenly sent you the wrong product don't fret! Simply contact us and we'll aim to accommodate and compensate accordingly.

We typically do not accept returns.

We would prefer to replace any damaged goods so you can still have the full Pepper Pot experience. However, if you would still like a refund, you can raise this request by contacting us.